Semi-related to my post from Monday about Mil’s attempt to get CS satisfaction, Mike from MMO Crunch passed me a link to his frustating experience with Turbine.

I have recently stopped playing LOTRO. So today I went and officially canceled my account, however while doing so I saw no option to remove my CC and billing information from their system. Having been a victim of random charges by unsaid company in the past I wanted to remove my info so that my subscription would not accidentally be restarted. Seeing no way to do this from Turbine’s website, I contacted support, who basically said, You either keep your CC information in our system or the game that you PAID for will no longer work, ever.

I thought we were all in agreement that these things are services now?